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SUPPORT ENGINEER (Home-based)

5463

This is a great opportunity working for an established WMS / Intralogistics business.

CORE COMPETENCIES

Previous Support role experience
Experience in Cloud hosting technology
Excellent communicator
Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience.
Committed team player, willing to work in a challenging and cross-platform environment
Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency.
A natural forward planner who critically assesses own performance and is proactive and self-driven in achieving goals and objectives.
High degree of ownership and accountability.
Excellent customer focus, experience of working under pressure, and to tight deadlines without compromising quality
Good analytical skills with attention to details

DESIRABLE
Automation and robotics
Highly self-motivated and goal-oriented professional
SQL
Siemens TIA
Ability to code software according to published standards and design guidelines (C# .Net)
Experience of working within Warehouse Management industry

THE ROLE

The candidate will primarily answer the phones, investigate the issues and either advise, assist or get involved in fixing the issues. The candidate's priority is to keep on top of the Support Desk. They will also get involved in running scripts over clients' systems to see where we can identify performance issues and they will get involved in failovers


KEY RESPONSIBILITIES

On-call duty to ensure 24/7 support cover. Shift rotation between (6:00am-14:30,13:30-22:00, 22:00- 06:30)

Effective processing of incoming technical product queries via telephone and email.

Ensure details of all calls and enquiries are accurately logged onto internal service database.

Investigate the system source code, find root cause of issue's, develop fixes and test harnesses as necessary

Ability to code software according to published standards and design guidelines

Resolve technical queries in a quick and efficient manner, ensuring compliance to all company policy and procedures.

Empathetic communicator, able to see things from the other person's point of view.

Ensure clients are continually updated and ETA's provided.

If unable to provide solution escalate and seek support to resolve client issue.

Run monitoring tools - report back.

£26k

Home-based.

There are no specialist Health & Safety issues related to this role.

Permanent (unless otherwise stated in the job title above).

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To apply for this position you must be eligible to live and work in the UK. Wynne Consulting Limited acts as an Employment Agency as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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