This is a superb opportunity working for an established business within the WMS / Intralogistics industry.
Proven team leadership skills.
Experience of the whole project life cycle, able to operate in the initial conceptual design stage through to system testing, and at each stage in between.
Excellent client facing skills.
A proven track record of successful project implementation in a software environment.
Ability to interpret written requirements and technical specification documents.
Thorough knowledge of project management to include a good knowledge of IT best practices, industry trends and customer service.
Flexible attitude, ability to perform under pressure.
Detailed knowledge of both Manual and Automated Testing.
Experience of and familiarity with Agile / Scrum practices.
JOB PURPOSE: To manage the delivery of services to clients in accordance with project specifications and ensure that
the Service Levels are maintained. To act as lead within the team and take ownership of more complex issues
KEY DUTIES & RESPONSIBILITIES
To drive consistent standards and approaches throughout
the project lifecycle. Facilitating the smooth delivery/
completion of projects, support or enhancements you are
Working closely with key stakeholders, routinely evaluating
chosen solutions, making recommendations for
improvement as required.
To understand strategic business requirements and goals.
Working closely with the project team, drive the preparation
of test plans and scripts to ensure best practice and consistency is maintained throughout.
To build strong service relationships with clients, ensuring
Company and Project objectives are achieved and client
expectations are met (or exceeded).
To assist in developing robust organisational processes to
ensure quality and accuracy of service is maintained to
internal and external customers; to contribute regularly to
discussions regarding internal process and system
To freely share knowledge, insight, best practice and ideas.
To encourage sharing behaviour in others; to offer
constructive advice and training to less experienced
Monitor the performance of test service provision by the
team overall, to ensure it remains fit for purpose.
To provide technical support; answering support queries
either on-site, by ‘phone or email. To log all calls and
maintain full documentation.
To maintain a high degree of customer service for all support
queries and adhere to all service management principles.
Ensure effective 360° communications, and that complex
service issues are escalated in a timely manner.
Co-operate in preparation of reference documents or
training manuals for users.
£60 - 65k
Midlands / Northern Home Counties
There are no specialist Health & Safety issues related to this role.
Permanent (unless otherwise stated in the job title above).
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To apply for this position you must be eligible to live and work in the UK. Wynne Consulting Limited acts as an Employment Agency as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003.