SERVICE & APPLICATIONS SUPPORT ENGINEER
This is a great opportunity working for an established business within the Drives industry.
PROFILE AND EXPERIENCE
Technical knowledge & experience of ac motors, servo motors and Drives, encoders, resolvers, inverters and PLC/Motion control, operator panels, Safety solutions and other associated Systems and Components.
Ability to use software diagnostic tools and understanding of motion control systems
Working Knowledge of Field bus networks and Ethernet solutions advantageous
Self motivated with initiative, tenacity & determination to resolve technical problems
Field service and system commissioning experience
Knowledge of and experience of Safe working practices on all ranges of automated machines and systems, including hoist and lifting / crane type applications
Ability to work alone and under pressure while managing customer presence/expectation
Constructive customer facing communication.
Understanding of best practices and the commercial pressure's customers are under
Training & presentation experience advantageous
Collaborative attitude to colleagues
Electrical / Electronic Diploma level education preferred or recognised apprenticeship.
PURPOSE OF THE ROLE
To provide technical support including field diagnostic services & system commissioning of our drive solutions to optimise system performance, obtain customer acceptance and fulfil customer training requirements, to both external and internal customers. Internal customers will typically include the field sales teams, sales offices' and internal technical departments.
Including but not limited to, whole range of our products including from simple inverters and associated simple geared motor units up to complete Multiaxis servo systems, including associated, and in some cases 3rd party, products such as Operator panels, Safety devices, and programmable Motion solutions etc. Other product area's include Contactless Power, energy storage and regeneration, and Emobility/AGV's.
Predominantly a field service role (based dependant on location), with a requirement to provide 24Hour support, both by telephone and potentially callout. 24/7 Telephone support out of hours is required on a rota basis; 24Hour callout support is currently adhoc but may be instigated on a standby /rota basis in the future. The Role requires flexibility in working hours to complete tasks and a requirement to do overtime and work antisocial hours when required. Willingness to travel on a regular basis, including oversea's when necessary, is a requirement of the role. Various cross functional activities are necessary from time to time at the managements' discretion; therefore this description is not exhaustive.
Car type - From Company car list, Typically Passat etc
Salary band -Commensurate with Experience
Bonus - Company wide Bonus scheme in place, Currently Company Performance Based
Pension - Currently, Final Salary scheme in operation
Typical equipment Provided - Necessary Tools, Lap top computer, mobile phone
Home-based (covering nationwide)
There are no specialist Health & Safety issues related to this role.
Permanent (unless otherwise stated in the job title above).
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To apply for this position you must be eligible to live and work in the UK. Wynne Consulting Limited acts as an Employment Agency as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003.