TECHNICAL CUSTOMER SERVICE REPRESENTATIVE
An innovative pioneer in the development of screening for dry separation. The equipment range includes screeners, size analysis, feeders and conveying machinery.
Degree in Mechanical Engineering or similar or the equivalent by experience with ability to interpret technical drawings
Experience in Customer Service / Aftermarket Sales within a technical sales environment
IT literate - competent in Microsoft Office Package & skilled user of Excel. Experience with integrated ERP systems.
Reporting and Data Analysis.
Commercial experience in T&C, familiarisation with INCO terms and international trade / payments (CAD & LC) desirable.
Exposure to working in a "lean" environment beneficial
Work with field sales team and agents within designated territories to build and maintain aftermarket parts business.
Achieve sales budget by proactively generating new clients and growing existing clients by promoting our proposition.
Preparing and processing quotes and customer orders
Quote follow up on a regular basis to maximise close rates and understand reasons for lost orders
Proactive sales and customer support including customer visits, analysis of buying patterns, new machine follow up.
Provide office and site support where necessary to the field sales and agent network.
Maintain accurate sales records using the company software, analyse noting trends or changes in customer spend patterns and take appropriate action (including but not limited to liaising with sales people and/or personal customer contact
Gather and document feedback from the market on prices, quality and competitor activity. Make recommendations as appropriate.
Log and respond in a timely and professional manner to customer complaints. Investigate preventative actions.
Provide technical support to colleagues and customers to help identify a specific parts requirement or corrective action.
Liaise effectively with the other departments to ensure efficient and accurate order processing aimed at maximising customer satisfaction.
Raise purchase orders / requisitions for all ordered items as required
Prepare recommended spare parts and SPIR forms
Monitor customers' orders and keep them informed of progress where required.
Cover for colleagues and fellow employees during their absence.
Any other reasonable task requested by line manager.
There are no specialist Health & Safety issues related to this role.
Permanent (unless otherwise stated in the job title above).
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To apply for this position you must be eligible to live and work in the UK. Wynne Consulting Limited acts as an Employment Agency as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003.