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SERVICE AND APPLICATIONS SUPPORT ENGINEER - DRIVES

2710

To optimise system performance, obtain customers acceptance and fore fill customer training requirements. Support internal departments typically the sales teams, sales offices' and technical department.

Profile & Experience: Technical knowledge & experience of ac motors, servo motors, encoders, resolvers, inverters and PLC/ motion control, operator panels, safety solutions and associated components. Ability to use software diagnostic tools and understanding of motion control systems. Working knowledge of field bus networks & Ethernet solutions advantageous. Self motivated with initiative, tenacity & determination to resolve technical problems. Field service and system commissioning experience. Knowledge & experience of safe working practices on all ranges of automated machinery, including hoists and lifting type applications. Ability to work alone and under pressure whilst managing customer presence/ expectation. Constructive customer facing communication. Understanding of best practices and the commercial pressure's customers are under. Training & presentation experience advantageous. Collaborative attitude to colleagues. Educational Requirements: Electrical / Electronic Diploma level education preferred or recognised apprenticeship.

Field Support: Responding to customer technical support enquiries (telephone technical support) providing advice & information. Provide onsite diagnosis & rectify electrical/electronic faults. Optimisation of system performance through setup and/or program as applicable. Commissioning new systems, upgrades or replacements. Resolving any issues arising during commissioning and obtain customers acceptance. Provide training, operational or technical as required. Collaboration with colleagues on a national & international level. Completion of administrative paperwork for invoicing and accountability.

COMPETITIVE

UK Wide - Home based.

There are no specialist Health & Safety issues related to this role.

Permanent (unless otherwise stated in the job title above).

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To apply for this position you must be eligible to live and work in the UK. Wynne Consulting Limited acts as an Employment Agency as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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