PRODUCT SPECIALIST - INTERNAL SALES
This company is a manufacturer and distributor into the worldwide process capital equipment marketplace, offering a full range of vacuum parts and products, innovative thinking, and responsive customer service. Working with an attentive eye toward quality, environmental stewardship of resources, and customer satisfaction, this company also serves the research and development market at both the academic and commercial levels, as well as providing vacuum products and services to industry on a global scale.
Good communication skills. Positive mental attitude. Minimum 5 GCSE's or equivalent. Job related qualification and/or experience. Supply chain experience. Computer literacy (Excel, Word, Outlook. Power Point)
Promote company special fabrications / services and their benefits to the customer via the company catalogue and website. Develop and maintain regular contact and relationships both verbally and electronically with customers. Respond promptly to customer requests whilst adhering to company procedures, this will include but will not be limited to: - Quotations / acknowledgements and requests for information - Processing of sales orders - Providing a technical resource - Enquiry / quotation follow ups - Telephone calls both incoming and outgoing To maintain accurate record and information on customer accounts using the company's preferred Customer Record Management (CRM) within Dynamics Ax. Daily communication with Sales Management. In addition act in accordance to their requests within an agreed timescale. To actively identify areas of new business and potential customers within the European marketplace. To be fully conversant with products within the company catalogue and keep up to date with new technology and developments. Full training will be provided on an ongoing basis. Present sales statistical information by utilising Dynamics Ax and Saturn reporting software. To liaise closely with colleagues and recognise opportunities to "cross pollinate" sales initiatives and strategies. Drive the European special fabrications business forward by supporting the sales team on customer visits providing high level assistance through advanced application and technical knowledge. This will include being present at exhibitions. To provide a pre-trip plan identifying objectives and a post trip report when travelling. Coordinate with European Marketing Specialist to develop a structured marketing plan for special fabrications. Liaise with the European Sales Manager and Internal Sales Manager with regard to competitor and market information. Other Duties as assigned.
£25-30k (plus commission £2k OTE)
There are no specialist Health & Safety issues related to this role.
Permanent (unless otherwise stated in the job title above).
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